FAQ

  • WHAT ARE EDIBLE IMAGES?

    Edible images are images printed on edible icing or wafer paper using edible ink . These images can be placed on any of your desserts such as cakes, cookies, cupcakes, lollipops and many more.

  • WHAT IS THE DIFFERENCE BETWEEN FROSTING SHEETS AND WAFER PAPER?

    Frosting sheets have a acetate backing and are typically softer more flexible and delicate than wafer paper.

    Wafer comes in a variety of thicknesses from a very thin .3mm to a thicker .7mm. Wafer paper is more pliable and can be shaped and molded easily. It is flavourless not as sweet as the frosting sheets.

  • WHAT ARE THE SHEETS MADE FROM?

    All products are made from 100% premium products.

    Frosting sheets, also known as icing sheets or sugar sheets, are made from water, cornstarch, maltodextrin, glycerine, sugar, vegetable oil, stabilizers, dextrose, emulsifiers, colour, vanilla flavouring and Sweetener.

    Wafer paper, also known as rice paper, is made from potato starch, water and oil.

  • HOW DO I APPLY MY EDIBLE IMAGE TO MY DESSERT?

    To apply an edible image to a cake or cupcakes, you will need:

    Edible image, scissors or a sharp knife, a clean and dry surface and a spatula or butter knife (if necessary)

    Remove the edible image from its packaging and carefully cut it to the desired size (if not already pre-cut)

    Carefully place the edible image on the cake or cupcakes, making sure it is straight and in the desired position.

    Use a spatula or butter knife to smooth out any air bubbles or wrinkles in the image.

    Let the image dry for a few minutes before serving.

  • CAN I REFRIGERATE EDBIBLE IMAGES?

    Yes, you can refrigerate edible images. However, keep in mind that exposure to moisture or humidity can cause the image to smear or become discoloured. It's best to store them in an airtight container in a dry area of the refrigerator, away from any condensation. Additionally, it is important to let them come to room temperature before using them so they will lay flat on a your dessert.
    Once edible images are applied to your desserts, you can store in the fridge as long as they are stored in a box to protect them from moisture.

  • WHAT TO DO IF THE FROSTING IMAGE WON'T COME OFF THE BACKING SHEET?

    If the edible image will not come off the backing sheet, there are a few things you can try:

    Place the backing sheet with the image on it in the freezer for a few minutes. This can make the image more brittle and easier to remove from the backing sheet. Carefully peel the backing sheet away from the image, trying not to bend or wrinkle the image.

    If all else fails, carefully use a sharp knife or scissors to separate the image from the backing sheet, being careful not to damage the image. It's important to remember to handle the image gently, as it is delicate and can easily tear or wrinkle.

    Another important note is to check that the image is completely thawed, if it has been in a frozen state. Some images can be hard to remove if they are still frozen.

  • ARE EDIBLE IMAGES AND PALETTES ALLERGY FRIENDLY?

    All edible images and palettes do not contain any known allergens.

    They are gluten free, egg free, soy free, nut free, dairy free and vegan.

  • ARE EDIBLE IMAGES KOCHER?

    Yes, all sheets are Kocher.

  • WILL MY EDIBLE IMAGE COLOURS PRINT EXACTLY THEM SAME??

    We try to get 100% match to the colours on your images. 98% of the time we do but if on the odd occasion we can’t, we will definitely contact you to let you know and see what you would like to do.

  • WHEN TO I APPLY MY EDIBLE IMAGE TO MY DESSERT?

    Edible images should be applied to cakes or cupcakes just before they are served, as they can become damp or start to peel if left on for too long. It's best to apply them as close to the time of serving as possible to ensure the best quality and appearance.

  • WILL YOU SEND ME A PROOF BEFORE PRINTING CUSTOM IMAGES?

    Yes, if you have ordered a custom image, you will receive a proof via email to approve. Once approved, image will be printed and posted.

  • HOW MANY COOKIES WILL PAINT PALETTES COVER?

    Small and narrow palettes will cover 1-2 standard cookies

    Large palettes will cover 3-4 standard cookies

  • AM I ABLE TO PICK-UP MY ORDER?

    Yes, pick-up is definitely available.

  • WHEN WILL MY ORDER BE DISPATCHED?

    Orders will normally be posted within 24hrs when possible. When it is not possible all orders will be processed and dispatched within the 3 days .

  • DELIVERY TIMES

    Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.

    Under normal circumstances we aim for:

    REGULAR POST - approximately 3-7 business days (longer if outside of the metropolitan area).

    EXPRESS POST - approximately 1-3 business days (longer if outside of the metropolitan area).

  • PRIVACY AND SECURITY POLICY

    Introduction

    At Edible Images By B, we understand the importance of protecting personal information and safeguarding sensitive data. Our privacy and security policy outlines our guidelines and procedures for data collection, storage, and sharing, as well as measures in place to prevent unauthorized access or breaches.

    Data Collection

    We collect personal information from our customers and users only when it is necessary for providing our services or products. We do not collect any sensitive information such as credit card numbers.

    Data Storage

    All personal information and sensitive data are stored on secure servers with restricted access. We regularly review our security measures to ensure that they are up-to-date and effective.

    Data Sharing

    We do not share personal information or sensitive data with any third parties, except as required by law or to protect the rights of our company.

    Data Protection

    We have implemented a number of security measures to protect personal information and sensitive data from unauthorized access, use, or disclosure. These measures include firewalls, encryption, and password protection.

    Changes to the Policy

    We may update this privacy and security policy from time to time. Any changes will be posted on our website and will be effective immediately.

    Contact Us

    If you have any questions or concerns about our privacy and security policy, please contact us.